Attention: ZoneAlarm firewall users

If you have experienced these problems with ZoneAlarm, you may wish to revert to the previous version

03 06 2004 United Kingdom

Numerous users of ZoneLabs’ ZoneAlarm firewall have reported problems in just the past few days, after upgrading to version 5.

Warnings have now appeared on several websites in the last two days. Typical complaints are that ZoneLabs programs have been erased after upgrading.

Some users found that Norton products did not function with ZoneAlarm and installed version 5 – only to find that the new version caused a bigger security problem than before. Others reported no problems with ZoneAlarm version 5 so far.

The common advice is not to install version 5 until the problems have been fixed by ZoneLabs.

Read more in the ZoneLabs user forum about the reported problems (page opens in a new window)

If you have installed ZoneAlarm version 5

If you have experienced problems too, you may wish to revert to the previous version.

You can find out more here about downloading version 4.5 (page opens in a new window)

If you have Norton AntiVirus installed with ZoneAlarm

If you experience start up problems with your PC after installing Norton AntiVirus 2002 on the same computer as ZoneAlarm, Symantec advise uninstalling Norton AntiVirus and upgrading to the latest version of ZoneAlarm.

topenterprise

recommends contacting Symantec before acting on this advice

You can contact Symantec here through their website (page opens in a new window)

If you have a firewall or another antivirus program installed with ZoneAlarm

Users have also reported problems McAfee Firewall and Antivirus products, and with the Trend Micro Firewall. Others may be affected too.

topenterprise

recommends contacting the author of the security program(s) you use.

Footnote
This article is intended to contribute to informed decisions by business owners, directors and managers. It does not constitute professional advice in all individual cases and should not be interpreted as giving specific advice or guidance.

Before making a decision to take any action you should make your own appropriate enquiries and seek technical advice from a qualified person or body. See terms of use for further information.

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